Your Customers Won’t Forgive Empty Words — Here’s Why Overpromising Costs You

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But by talking about why ATMs didn’t displace bank tellers but iPhones did, I want to highlight an important corollary, which is that the true force of a technology is felt not with the substitution of tasks, but the invention of new paradigms. This is the famous lesson of electricity and productivity growth, which I’ll return to in a future piece. When a technology automates some of what a human does within an existing paradigm, even the vast majority of what a human does within it, it’s quite rare for it to actually get rid of the human, because the definition of the paradigm around human-shaped roles creates all sorts of bottlenecks and frictions that demand human involvement. It’s only when we see the construction of entirely new paradigms that the full power of a technology can be realized. The ATM substituted tasks; but the iPhone made them irrelevant.

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邹志鹏  黄发红  褚  君

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2024年12月20日 星期五 新京报

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♻ **Rebasing**: Whenever MR becomes conflicted, or you tick the rebase/retry checkbox.,这一点在华体会官网中也有详细论述

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关键词:邹志鹏 黄发红 褚 君本版责编

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刘洋,独立研究员,专注于数据分析与市场趋势研究,多篇文章获得业内好评。

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